1. Introduction
Agely, LLC ("we," "us," or "our") provides age verification services for Discord communities. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
We are committed to protecting your privacy and ensuring transparency about our data practices. This policy applies to our website, Discord bot, and all related services.
2. Information We Collect
2.1 Authentication Information
When you sign in to our website using Discord OAuth via Clerk, we collect:
- Discord user ID
- Discord username and discriminator
- Discord profile picture
- Email address (if provided to Discord)
2.2 Age Verification Data
When you complete age verification through our service, we collect and process:
- Date of Birth: Used to calculate your age for verification purposes
- Age Estimation Results: Summary data from facial analysis algorithms
- ID Validation Results: Verification status of government-issued identification (when used)
- Verification Videos/Images: Temporary biometric data used for age estimation and identity verification
- Verification Method: Which verification method(s) you used
- Verification Timestamp: When you completed verification
2.3 Discord Server Data
For server owners who use our bot, we collect:
- Server ID and server name
- Bot configuration settings
- Message IDs of bot-generated verification logs
2.4 Automatically Collected Information
We automatically collect certain technical information when you use our services:
- IP address (for security and fraud prevention)
- Browser type and version
- Device type and operating system
- Referring website
- Usage data and interaction patterns
3. How We Use Your Information
We use your information for the following purposes:
- Age Verification: To verify your age and provide verification results to Discord server owners
- Service Delivery: To operate, maintain, and improve our bot and website
- Security: To detect and prevent fraud, abuse, and security threats
- Communication: To send service-related notifications and respond to your inquiries
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Analytics: To understand how our services are used and improve user experience
4. Biometric Data Processing (Important)
Our age verification service may process biometric information (facial analysis from video selfies). Here's what you need to know:
- Consent: By using our verification service, you explicitly consent to the collection and processing of biometric data for age verification purposes
- Automatic Deletion: All verification videos and images are automatically deleted after 180 days, regardless of verification status
- User Control: You can request immediate deletion of your data at any time using the
/reset command in Discord - Third Parties: We do not sell, share, or disclose your biometric data to third parties except as required by law
- Security: Biometric data is encrypted at rest and in transit
- Purpose Limitation: Biometric data is used solely for age estimation and identity verification—no other purposes
5. Data Retention and Deletion
5.1 Automatic Deletion
- Videos and Images: Automatically deleted after 180 days
- Detailed Verification Records: Converted to anonymized summaries (age range and method) when you use
/reset
5.2 User-Initiated Deletion
You can request complete data deletion at any time:
- Use the
/reset command in Discord to immediately delete all your verification data from our databases - Our bot will attempt to delete verification log messages in Discord servers (note: we can only delete messages if the bot has appropriate permissions and hasn't been removed from the server)
- After deletion, only anonymized summary data (age range and verification method) may remain in Discord server logs
5.3 Deletion Method
We use destructive deletion (permanent removal) rather than soft deletion (flagging). When you delete your data, it is permanently removed from our systems and cannot be recovered.
6. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Discord Server Owners: Verification results (age verification status, method used) are shared with Discord servers you choose to verify in
- Service Providers: We use trusted third-party services:
- Clerk (authentication)
- Amazon Web Services (hosting, storage, databases)
- Cloudflare (DNS, security)
- Legal Requirements: When required by law, court order, or government request
- Security and Fraud Prevention: To protect our users, services, and legal rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with continued privacy protection)
7. Your Privacy Rights
7.1 Rights for All Users
- Access: Request a copy of your personal data
- Deletion: Request deletion of your data using
/reset or by contacting us - Correction: Request correction of inaccurate information
- Objection: Object to processing of your data for certain purposes
7.2 Additional Rights for EU/EEA Users (GDPR)
- Data Portability: Receive your data in a structured, machine-readable format
- Restriction of Processing: Request limitation of how we process your data
- Withdraw Consent: Withdraw consent for biometric data processing (note: this will prevent you from using our verification service)
- Lodge a Complaint: File a complaint with your data protection authority
7.3 Additional Rights for California Users (CCPA)
- Know: Request details about personal information we've collected about you
- Delete: Request deletion of your personal information
- No Sale: We do not sell personal information and have not sold it in the past 12 months
- Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights
To exercise any of these rights, please use the /reset command in Discord or contact us at [email protected]
8. Data Security
We implement industry-standard security measures to protect your information:
- Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest (AWS S3 encryption)
- Access Controls: Strict access controls and authentication requirements for our systems
- Monitoring: Continuous monitoring for security threats and unauthorized access
- Infrastructure: Secure cloud infrastructure with AWS and Cloudflare
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Children's Privacy
Our service is designed to verify age compliance with Discord's Terms of Service, which require users to be at least 13 years old. We process verification data for users of all ages (including minors) to provide this service to Discord communities.
Parents or guardians may request deletion of a minor's data by contacting us at [email protected]
10. International Data Transfers
Our services are operated from the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States.
We implement appropriate safeguards to protect your data in accordance with applicable data protection laws, including GDPR for EU users.
11. Third-Party Links and Services
Our website and services may contain links to third-party websites and services (such as Discord). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Updating the "Last Updated" date at the top of this policy
- Posting a notice on our website or Discord support server
- Sending an email notification for significant changes (if we have your email)
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: